Refund Policy
Last updated: 14 November 2026
If The Working Files are not what you expected, you get your money back. You have 14 days, and you do not need to give a reason.
14 days, no questions asked
Email hello@analify.com by the end of the 14th day after the day of your order, and you get a full refund.
How to ask
Write from the email address you used to buy, so I can find the order. If you write from another address, add the order number from Polar's receipt.
If the library or the download does not work
If you cannot read the files on analify.com or download the ZIP, there or from Polar's customer portal, email me and I will refund you in full. This applies after the 14 days as well.
How the money comes back
The Working Files are sold by Polar Software, Inc., the merchant of record, so Polar issues the refund, to the payment method you used. The tax you paid is refunded with it. How long it takes to reach you depends on your bank or card provider.
What happens to the files
Access to the library on analify.com and to the download ends when the refund is issued, in Polar's customer portal as well, and the licence in the Terms ends with it. Please delete any copies you downloaded.
Your statutory right to cancel
If you are a consumer in the EU, the EEA or the UK, the law gives you 14 days to cancel a purchase of digital content made online. That right can end once the download starts within the 14 days. The right ends only if you first expressly agreed to that early start and acknowledged that you would lose it. Whatever the checkout says about it, this policy gives you the full 14 days whether or not you have downloaded the files. It does not limit any other mandatory right you have as a consumer.