How the numbers on this site are tagged
Every figure in the worked case carries a tag saying where it came from: POLICY, HELP, THREADS, WALKTHROUGH, LAW, MINE or OPEN. This is the legend.
Every figure in the worked case carries a tag saying where it came from, and so do the filled examples in the four templates that hold claims about the business: the stakeholder map, the process, the requirements register and the rule register. The review log and the one-page summary carry no tags at all - a log row names the reviewer and the date the objection came from, and the one-pager repeats numbers the register has already tagged. That is not decoration. It is the difference between an analyst and somebody who fills the gaps with confident guesses, and the notes on this site point here instead of explaining the convention every time.
The seven tags
| Tag | Meaning | Can you challenge it? |
|---|---|---|
[POLICY] | Stated in the published returns policy or terms. | Yes, by reading the policy. |
[HELP] | Stated in a help centre article or FAQ. | Yes, by reading the article. |
[THREADS n=10] | Counted by me across ten public complaint threads I selected myself. | Yes, and you should. It is a count, not a rate. |
[WALKTHROUGH] | Observed by walking the published customer journey as far as it goes without a real order. | Yes, by repeating the walk. |
[LAW] | A statutory constraint, named so a lawyer can correct me. | Yes, and a lawyer will do it better than I can. |
[MINE] | A number I chose. Not found anywhere. Kept visible so it can be argued with. | Yes, and that is the point of the tag. |
[OPEN] | Nobody could answer this from outside the company. Logged with an owner, a date and a fallback. | Not yet. That is what makes it open. |
How tags combine
A claim with more than one origin carries more than one tag. [MINE, OPEN, OQ-01] reads as: a number I chose, still unresolved, tracked as open question 1. The question id sits inside the tag so it can be found in one search. The convention belongs to the pack, not to one case.
Two things the tags do not hide
Nothing tagged [WALKTHROUGH] comes from putting a fake claim through a real shop's process. It records what the published journey forces a customer to do, checked up to the point where a genuine order would have been required. And no count is turned into a percentage anywhere: [THREADS n=10] is ten threads I chose, so four of them is four of them, not forty percent of anything.
What a tag does and does not do
A tag does not make a number right. It makes it challengeable, and it says who can challenge it and how. A threshold that somebody chose reads exactly like a threshold the business set, in the same font, in the same cell, unless one of them says [MINE]. That one word is the difference between a register and a rumour with decimal places.
Where this is used
The worked case carries the legend in full, and so does the first of the six templates. The scorecard tests for it twice: check 10 asks whether every claim about frequency or volume carries its source or is marked as not measured, and check 17 asks whether anything inferred rather than found is labelled as an inference.